Returns & Exchanges

At Novara Media Shop, we want you to be completely satisfied with your purchase. If your fashion items aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from our portal and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized courier location. You will receive a notification once our warehouse team has processed your refund.